Frequently Asked Questions

SpeakSport is an AI-Receptionist platform built exclusively for golf facilities. It automates inbound pro shop phone calls - handling tee time bookings, answering guest questions, and capturing caller data and comprehensive reporting 24/7, without requiring staff to pick up the phone.

SpeakSport can answer course-specific questions, book, cancel, and modify tee times, share current facility information, and triage or transfer conversations that need a staff member.

Unlike general-purpose AI phone tools, SpeakSport is built specifically for the golf industry. It understands golf-specific terminology, integrates with golf tee sheet software, and is configured around the real operational needs of pro shops and golf facilities.

SpeakSport is designed for daily-fee public golf courses, multi-course operators, semi-private clubs, private facilities and indoor/alternative facilities. It's particularly well-suited for properties with small pro shop teams where phone volume takes away from the customer experience on-site.

No. SpeakSport’s AI-Receptionist operates 24 hours a day, 7 days a week, including the busy periods when staff are helping golfers in person. Each facility controls when and how the AI answers and transfers calls, so the course can keep answering and booking even after the pro shop closes.

SpeakSport's AI-Receptionist is customized to your golf facility's specifications before going live - including booking rules and specifications, greeting scripts, and call handling preferences. We deploy incrementally, starting with a small number of calls per day and scaling to full capacity within days. Our goal is to ensure your staff and guests are fully comfortable from day one.

Yes. SpeakSport integrates with a number of major golf tee sheet and POS systems, and also works seamlessly with non-integrated setups - making it accessible to any golf facility regardless of their current technology stack. Contact us to discuss your specific setup.

SpeakSport is designed to work with the operating systems and call flows a facility already uses. The exact setup depends on the property, so the demo is the best place to review your current stack.

Teams can add tournaments, maintenance, closures, leagues, promotions, dining events, and other updates in the Operations Calendar. That context becomes available to the AI for the relevant time window.

If a caller asks a question outside the scope of SpeakSport's AI-Receptionist, the call is transferred directly to a staff member in real time. All unhandled questions are logged in your call records, giving operators visibility into gaps and helping refine the AI over time.

If the requested time isn't available, SpeakSport's AI-Receptionist automatically offers the closest available alternatives or suggests the same time on a different day - keeping the booking process moving without staff involvement.

When a tee time booking is completed through SpeakSport, the guest receives an instant text and/or email confirmation. The booking simultaneously reflects on your reservation platform in real time - no manual entry required.

There is no additional fee - we believe the player should not be charged an additional amount for the simple task of booking their reservation over the phone.

Yes. SpeakSport can securely collect and confirm credit card information over the call via a secured link, storing it directly to the guest's player profile within your POS system.

We currently support English, with Spanish soon to be implemented.